Frequently Asked Questions
What are the dimensions of BlenderBottle® products?
Dimensions vary by product and are displayed in the “Product Details” section at the bottom of each product page.
How do the measurement markings work?
The total cup volume is measured to the brim of each cup (i.e. take the lid off and fill the cup until it reaches the top). The ounce and milliliter markings do not go up to the very brim for aesthetic reasons.
Are BlenderBottle® products dishwasher safe?
Yes. All pieces (including the BlenderBall®) are dishwasher safe. We recommend using the top rack for the cup and lid, and placing the BlenderBall® in the silverware bin.
Are BlenderBottle® products microwave safe?
While the plastics used in BlenderBottle® brand products are BPA- and Phthalate-free, microwaving is strongly discouraged. The leak-proof seal can allow pressure to build up inside the bottle/jars when heating, causing the lids or flip caps to open unexpectedly and spray contents. Never microwave the BlenderBottle® with the BlenderBall® inside.
Are BlenderBottle® products freezer safe?
Generally, we do not recommend freezing BlenderBottle® brand shaker cups. Like most plastic bottles, our shaker cups may become brittle and more susceptible to cracking or breaking when frozen. If you decide to freeze the contents, please make sure to leave room at the top, as well as the flip cap open, for the contents to expand.
Can I mix hot liquids in my BlenderBottle® products?
No. Hot or warm liquids may build up pressure within the bottle and cause the flip cap to open unexpectedly and spray contents.
Some ingredients such as pancake batter may also build up pressure within the bottle. When mixing these types of ingredients, users should hold a finger over the flip cap while shaking and use caution when opening the flip cap. Always point the spout away from face when opening the flip cap.
How can I know if a shaker cup is a genuine BlenderBottle® product?
BlenderBottle® brand products are protected by U.S. and foreign patents. We have a private label program, allowing companies to co-brand our bottles with their logo. However, the bottom of each product will always have the BlenderBottle® trademark, website URL, and patent information.
If you suspect you have a counterfeit product, please contact us.
How do I properly store BlenderBottle® products?
BlenderBottle® products can be stored in a cupboard, as you would any other cup. We recommend keeping the lid loose rather than tightly closed.
How do I clean my BlenderBottle® products?
All components of your BlenderBottle® shaker are top-rack dishwasher safe. The BlenderBall® wire whisk should be placed in the silverware bin. However, if you have a custom-printed bottle it will need to be washed by hand.
Alternately, bottles may be washed by hand in warm soapy water. (Please note warning below regarding hot liquids.)
What can I do if my BlenderBottle® products smell? How can I prevent this?
Certain protein and nutrition shakes can leave a less-than-desirable smell in a bottle if not cleaned out promptly. If your bottle has retained some odor, try one of the following:
1. Roll a piece of charcoal briquette up in newspaper, place it in theBlenderBottle® shaker cup, and screw on the lid. After a few days, remove the briquette and the newspaper and wash your BlenderBottle® shaker cup with soap and water.
2. Add some white vinegar and baking soda to the bottle and scrub. Do not close the flip cap.
BPA-free plastic tends to absorb smells over time. To prevent your BlenderBottle® shaker cup from smelling, avoid storing liquids for too long and rinse or wash your bottle between uses.
Orders + Shipping
When will my credit card be refunded?
After we have confirmation of your return, you will receive a refund to your method of payment within 48 hours. Refunds can only be issued within 90 days from date of charge.
Will I receive an order confirmation?
Yes. You should receive a confirmation email within an hour of order placement. You will also receive a shipment confirmation with a tracking number once your package has been prepared for shipment.
Will I be charged sales tax?
When required by law, sales tax will be included in online purchases and reflected in your cart total during checkout.
Can I cancel or change my order?
Please contact ushereto submit a change or cancellation request.
Why did you call me to verify order information?
We may contact you with questions about your shipping address, product information, or credit card information to ensure that your order is processed correctly.
Does BlenderBottle® offer a reseller program?
Yes. Please clickhereto request more information about the program.
Can I ship to a PO Box or APO/FPO address?
Yes. Typically, customers put APO in the City field and AE or AP in the State field. You may also ship to a PO Box.
Where will my package ship from?
Packages ship from our corporate office in Lehi, Utah.
When will my order be delivered?
In general, shipments in the United States take no longer than 10 business days.
Why is tracking showing that my package hasn't moved in a couple of days?
Packages that ship through FedEx SmartPost use a combination of FedEx and USPS shipping methods, which can delay tracking scans. It may take a couple days to update tracking information online once a shipment is scanned.
How do I check my order status?
Upon order completion, you will receive an email confirming your order. You will also receive a shipment confirmation and tracking number via email once your package has been prepared for shipment. If you have questions about your order status or did not receive the email, please contact us here.
When I track my order, it shows that it has not left Utah, even though it's been several days. What's up?
Packages that ship using FedEx SmartPost use a combination of FedEx and USPS shipping methods. As a result, tracking scans online are often delayed. Packages shipped within the continental U.S. should be received within 5-10 business days. If you still have a question or concern about your order, please contact us here.
How long will it take for my order to ship?
Orders are shipped as soon as possible in the order which they are received. Our warehouse is open standard business days and hours.
Where do I ship my returns or exchanges?
Any unused, unwashed BlenderBottle product purchased from blenderbottle.com can be returned for a full refund within thirty (30) days of the original purchase date. Please note that unless the issue is the result of an error on our part, you will be responsible for return shipping costs. Once we receive your return we will process your refund within three business days. Please visit our returns page to file a return: Here
Ship returns to:
Attn: Customer Service
250 South 850 East
Lehi, UT 84043
Please include a note stating why you are exchanging or returning the product. We will reimburse you for the full purchase price, minus shipping costs. We only refund or exchange unused product.
How do I file a warranty claim?
For customers residing in the United States or Canada, please fill out the warranty claim form here. For customers outside of the U.S. and Canada, please contact the store where you purchased your product.
Are my products covered under warranty?
Yes, all of our products come with a limited lifetime warranty and a 100% satisfaction guarantee. If your BlenderBottle® product fails during normal use, please fill out our warranty claim form here. Please keep the bottle until you receive an e-mail confirmation from us regarding your warranty.
Can I order replacement parts for BlenderBottle® products?
Yes. We offer replacement parts for just about every BlenderBottle® product. Click here to see all replacement parts or feel free to call us at 1-877-215-9509.
What are BlenderBottle® products made of?
The BlenderBottle® Classic™ is made of #2 HDPE and #5 PP plastic, which is the same kind of plastic used for most food containers (e.g., ketchup bottles and margarine containers). The SportMixer® and GoStak® cups are made out of BPA-free Eastman Tritan™ plastic.
Are BlenderBottle® products BPA free?
Yes. All BlenderBottle® products are—and always have been—BPA free.
Are BlenderBottle® products patented?
Yes. BlenderBottle® products are protected under multiple U.S. and international patents—both issued and pending. The Trove Brands, LLC aggressively protects its intellectual property rights. BlenderBottle® and BlenderBall® are registered trademarks.
Are BlenderBottle® products lead-free?
Do BlenderBottle® products meet European standards?
What is the BlenderBall® whisk made of?
Polished 316 (surgical-grade) stainless steel.
Where are BlenderBottle® products made?
Our corporate offices are located in Lehi, Utah. Our products are designed in the USA and responsibly manufactured in China.