FAQ

Ordering

When will my credit card be refunded?

After we have confirmation of your return, you will receive a refund to your method of payment within 48 hours.

Will I receive an order confirmation?

Yes. You should receive a confirmation email within an hour of order placement. You will also receive a shipment confirmation with a tracking number once your package has been prepared for shipment.

Will I be charged sales tax?

When required by law, sales tax will be included in online purchases and reflected in your cart total during checkout.

Can I cancel or change my order?

Yes. You may cancel or change your order at any point before shipment by contacting us here.

Why did you call me to verify order information?

We may contact you with questions about your shipping address, product information, or credit card information to ensure that your order is processed correctly.

Does BlenderBottle offer a reseller program?

Yes. Please click here to request more information about the program.

Shipping

Can I ship to a PO Box or APO/FPO address?

Yes. Typically, customers put APO in the City field and AE or AP in the State field. You may also ship to a PO Box.

Where will my package ship from?

Packages ship from our corporate office in Lehi, Utah.

How long will it take my order to be delivered?

In general, shipments to Canada and the United States take no longer than 10 business days. International orders vary by location.

Why is my international order shipping to California?

In an effort to keep international shipping costs as low as possible for our customers, we have partnered with Bongo International – an international shipping company located in California. After arriving in California, your package will be routed to your address.

Why is tracking showing that my package hasn’t moved in a couple days?

Packages that ship through FedEx SmartPost use a combination of FedEx and USPS shipping methods, which can delay tracking scans. It may take a couple days to update tracking information online once a shipment is scanned.

How do I check my order status?

Upon order completion, you will receive an email confirming your order. You will also receive a shipment confirmation and tracking number via email once your package has been prepared for shipment. If you have questions about your order status or did not receive the email, please contact us here.

When I track my order, it shows that it has still not left Utah, even though it's been several days. What's up?

Packages that ship using FedEx SmartPost use a combination of FedEx and USPS shipping methods.  As a result, tracking scans online are often delayed. Packages shipped within the continental U.S. should be received within 5-10 business days.  If you still have a question or concern about your order, pleasecontact us here.

Can I ship outside the U.S.?

Yes. In an effort to keep shipping costs low and streamline duty and tax calculation, we have partnered with Bongo International.



At checkout, simply choose your international destination from the country drop down menu. Once you select your country and attempt to checkout, you will be automatically transferred to Bongo's Secure International Checkout page where you will be provided with international shipping costs as well as duties and taxes for your shipment.

Upon completion of your order, Bongo will charge your credit card for the entire purchase.

We will ship the goods to Bongo's Global Distribution Facility where Bongo will process the order and transport the goods to your international address. There are no additional fees or registration processes with this service.

Care and Use

How do I properly store the BlenderBottle® brand product?

BlenderBottle products can be stored in a cupboard, as you would any other cup. We recommend keeping the lid loose rather than tightly closed.

How do I clean my BlenderBottle brand product?

You may wash your BlenderBottle brand products by hand with soap and warm water or in the dishwasher.

What can I do if my BlenderBottle shaker cup smells?

Certain protein and nutrition shakes can leave a less-than-desirable smell in a bottle if not cleaned out promptly. If your bottle has retained some odor, try one of the following:

  1. Roll a piece of charcoal briquette up in newspaper, place it in the BlenderBottle®, and screw on the lid. After a few days, remove the briquette and the newspaper and wash your BlenderBottle® with soap and water.
  2. Add some white vinegar and baking soda to the bottle and scrub. Do not close the flip cap.

How can I keep my BlenderBottle shaker cup from smelling?

BPA-free plastic tends to absorb smells over time. To prevent your BlenderBottle® from smelling, avoid storing liquids for too long and rinse or wash your bottle between uses.

Manufacturing

What type of plastic are BlenderBottle products made from?

The BlenderBottle® Classic™ is made of #2 HDPE and #5 PP plastic, which is the same kind of plastic used for most food containers (e.g., ketchup bottles and margarine containers). The SportMixer® and GoStak® cups are made out of BPA free Eastman Tritan™ plastic.

Are BlenderBottle products BPA free?

Yes. All BlenderBottle products are - and always have been - BPA free.

Are BlenderBottle products patented?

Yes. BlenderBottle products are protected under multiple U.S. and international patents – both issued and pending.  The BlenderBottle Company aggressively protects its intellectual property rights. BlenderBottle® and BlenderBall® are registered trademarks.

Are BlenderBottle products lead-free?

Yes.

Do BlenderBottle products meet European government standards?

Yes.

What is the BlenderBall® made of?

Polished 316 (surgical-grade) stainless steel.

Where are BlenderBottle products made?

Our corporate offices are located in Lehi, Utah.  Our products are designed in the USA and responsibly manufactured in China.

Warranty and Replacement

Where do I ship my returns or exchanges?

Ship returns or exchanges to:

Attn: Customer Service

250 South 850 East

Lehi, UT 84043

 

Please include a note stating why you are exchanging or returning the product. We will reimburse you for the full purchase price, minus shipping costs.

How do I file a warranty claim?

For customers residing in the United States or Canada, please fill out the warranty claim form here. For customers outside of the U.S. and Canada, please contact the store where you purchased your product.

Are my products covered under warranty?

Yes, all of our products come with a limited lifetime warranty and a 100% satisfaction guarantee. If your BlenderBottle product fails during normal use, please fill our warranty claim form here. Please keep the bottle until you receive an e-mail confirmation from us regarding your warranty.

Should my bottle have come with a plastic o-ring?

BlenderBottle brand shaker cups are designed to be leak proof without using an o-ring. This eliminates the need for an extra part that may dry, crack, or render the bottle useless if lost.

Can I order a replacement part?

Yes.  We offer replacement parts for just about every BlenderBottle product.  Click here to see all replacement parts or feel free to call us at 1-877-215-9509.

Product Specifics

What are the dimensions of the BlenderBottle products?

Dimensions vary by product and are displayed in the “Product Details” section at the bottom of each product page.

How can I make sure my Insulated Sleeve will fit my BlenderBottle shaker cup?

The Insulated Sleeve is designed to fit only the SportMixer® and Classic™ bottles.

I ordered a "28-oz" bottle, but the measurements only go up to 20 oz.  Did I get the wrong bottle?

The total cup volume is measured to the brim of each cup (i.e. take the lid off and fill the cup until it reaches the top).  The ounce and milliliter markings do not go up to the very brim for aesthetic reasons.

Are BlenderBottle brand shaker cups dishwasher safe?

Yes.  All pieces (including the BlenderBall®) are dishwasher safe.  We recommend using the top rack for the cup and lid, and placing the BlenderBall in the silverware bin. 

Are BlenderBottle products microwavable?

While the plastics used in BlenderBottle® brand products are BPA- and Phthalate-free, microwaving is strongly discouraged.  The leak-proof seal can allow pressure to build up inside the bottle/jars when heating, causing the lids or flip caps to open unexpectedly and spray contents.  Never microwave the BlenderBottle with the BlenderBall® inside.

Can I freeze my BlenderBottle?

Generally, we do not recommend freezing BlenderBottle® brand shaker cups.  Like most plastic bottles, our shaker cups may become brittle and more susceptible to cracking or breaking when frozen.  If you decide to freeze the contents, please make sure to leave room at the top, as well as the flip cap open, for the contents to expand.

Can BlenderBottle shaker cups be used to mix hot liquids?

No. Hot or warm liquids may build up pressure within the bottle and cause the flip cap to open unexpectedly and spray contents.

Some ingredients such as pancake batter may also build up pressure within the bottle. When mixing these types of ingredients, users should hold a finger over the flip cap while shaking and use caution when opening the flip cap. Always point the spout away from face when opening the flip cap.

I've seen different logos on bottles that look like BlenderBottle products. How can I know if it is a genuine BlenderBottle product?

BlenderBottle brand products are protected by U.S. and foreign patents. We have a private label program, allowing companies to co-brand our bottles with their logo.  However, the bottom of each product will always have the BlenderBottle trademark, website URL, and patent information

If you suspect you have a counterfeit product, please contact us.

Employment

How can I find out about employment opportunities at BlenderBottle?

Please visit our careers page for the most up-to-date information on employment opportunities.

 

Didn't find the answer you were looking for? Please email us here.